NCL warns travelers about fraudulent reservation emails

Norwegian Cruise Line is warning guests about fraudulent emails that falsely claim to come from NCL. The cruise line says travelers should not click links, respond, or provide personal or payment information through a suspicious message.

How to verify an NCL message

NCL’s public notice says legitimate company emails use the domains @ncl.com, @e.ncl.com or @nclcorp.com. A familiar logo, accurate sailing detail or urgent payment request is not enough to establish that a message is genuine.

• Do not click a link or open an attachment in a message you were not expecting.
• Do not reply with a reservation number, password, personal information or payment details.
• Open NCL’s official website directly rather than using a link in the email.
• In the United States, NCL directs guests with reservation questions to 866-234-7350. Travelers outside the United States should use the official local contact number listed on NCL’s website.
• If the cruise was booked through a travel advisor, contact that advisor using previously verified contact information.

What NCL has—and has not—said

NCL says it is aware of reports of fraudulent messages and is investigating. The warning reviewed by Sapphire Creations Travel does not state that NCL has confirmed a data breach, so travelers should avoid treating online speculation as established fact.

NCL also said it planned to share the warning with guests booked to depart within the next 30 days. Because phishing messages can change quickly, travelers should rely on the latest notice shown on NCL’s official site and contact the cruise line or their advisor directly if anything looks unusual.

Official source

Norwegian Cruise Line official website and current traveler notice

Booked through Sapphire Creations Travel? Contact April at sapphirectravel@gmail.com using this published address rather than replying to a suspicious message. Do not email passwords or payment-card details.